Frequently Asked Questions (FAQs)

 

Welcome to the Zenixipt Help Center. Here you will find answers to the most common questions about our Sales Tracking SaaS platform, subscriptions, and policies.

 

1. Getting Started & Services

 

Q: What is Zenixipt? A: Zenixipt is an all-in-one Sales Tracking and Analytics SaaS platform designed for e-commerce businesses. We help you track real-time sales, monitor visitor behavior, and optimize your revenue through data-driven insights.

Q: Is there a physical product being shipped? A: No. Zenixipt provides purely digital services (software). There is no physical shipping involved. You will receive access to the platform via email.

Q: How do I receive my account access? A: Once your payment is confirmed, our system generates your login credentials and license key. You will receive an email with these details within 1 to 8 hours. If you haven’t received it within 8 hours, please check your spam folder or contact support.

Q: Do you offer a free trial? A: Yes! We offer a 14-day free trial so you can explore our features risk-free. You can cancel at any time during the trial period.

 

2. Pricing, Payments & Refunds

 

Q: What payment methods do you accept? A: We accept payments securely via PayPal. Through PayPal, you can also use major credit and debit cards (Visa, MasterCard, American Express).

Q: What is your refund policy? A: We offer an industry-leading 180-day money-back guarantee. If you are not satisfied with our service for any reason, you can request a full refund within 180 days of your purchase by contacting contact@zenixipt.com.

Q: Can I cancel my subscription? A: Yes, you can cancel your subscription at any time before your next billing cycle. There are no hidden fees for cancellation.

Q: Are there any hidden fees? A: No. The price you see on our pricing page is what you pay. However, depending on your location, standard VAT or sales tax may apply at checkout.

 

3. Technical Support & Account

 

Q: I paid but haven’t received my login details yet. What should I do? A: Delivery typically takes between 1 to 8 hours. If this time has passed and you still don’t see an email from us, please check your “Junk” or “Spam” folder. If it’s not there, email us immediately at contact@zenixipt.com with your transaction ID.

Q: Is my data safe with Zenixipt? A: Absolutely. We use industry-standard encryption and security measures to protect your personal and business data. We do not sell your data to third parties.

Q: How can I contact customer support? A: We are here to help!

  • Email: contact@zenixipt.com (Available 24/7)

  • Phone: +212 619238551 / +212 632098252

  • Live Chat: Available on our website during business hours (Mon-Fri, 9:00 AM – 6:00 PM GMT).

 

4. Troubleshooting

 

Q: Can I upgrade or downgrade my plan? A: Yes, you can change your subscription plan at any time from your account dashboard. Changes will take effect immediately or at the start of the next billing cycle, depending on the plan.

Q: Does Zenixipt work for all e-commerce platforms? A: Our platform is designed to integrate seamlessly with most major e-commerce setups. If you have a custom store, please contact our support team for integration assistance.